Frequently Asked Questions

Everything you need to know about your next adventure with Nomad Outdoor.

What is the expected shipping time for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I initiate a return or exchange?

We offer a 30-day hassle-free return policy. Simply visit our Returns Portal with your order number and email address to print a prepaid shipping label.

Are Nomad Outdoor products sustainably sourced?

Yes, we prioritize ethical manufacturing. Our technical apparel uses recycled polyester and organic cotton, and we partner with factories that ensure fair labor practices.

How should I care for my waterproof gear?

To maintain the integrity of the DWR coating, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low heat to reactivate the water repellency.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installments via Afterpay.

Do you offer a warranty on your outdoor equipment?

All Nomad Outdoor gear is backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.